Summit Tea Company is committed to your privacy. It is our policy not to share any personally identifiable information with or to any non-related third parties. All information that you provide to us is used for the express purpose of product orders and sales.
To complete an order, our visitors must share with us contact information (name, e-mail and shipping address, etc.) and billing information (credit card number, expiration date, etc.).
Sensitive information on summittea.com is transmitted and protected with industry standard SSL encryption. If you have any questions about the security at our site, please contact us . We will be happy to answer your questions.
What is SSL? SSL stands for Secure Sockets Layer, the leading security protocol on the Internet. SSL is widely used to do two things: to validate the identity of a Web site and to create an encrypted connection for sending credit card and other personal data. Look for a lock icon at the bottom of your browser when you order merchandise on the site. If the lock is closed, you are on a secure SSL connection and all information is encrypted and safe.
To complete your order we must share your information with various companies. Payment information will be securely submitted to Authorize.net, a payment gateway company. They are responsible collecting payment on behalf of Summit Tea Company. Likewise, your shipping information will be shared with appropriate shipping companies (DHL, Fedex, UPS, USPS, etc.).
Our customers may occasionally receive information on products, services, special deals, and a newsletter.
We respect your privacy and give you an opportunity to opt-out of receiving our periodic announcements of sales, promotions and newsletter publication. This may be accomplished with a visit to 'My Account' page or we will happily assist you in this task. [ contact us ]
Web Site Use Information
Similar to other commercial Web sites, our Web site utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. This information is collected on an aggregate basis. None of this information is associated with you as an individual.
How Do We Use the Information That You Provide to Us? Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers.
Personal information collected will not be sold or shared with any entity unless required by law. This includes, but not limited to, IP address, email address, usage statistics, upload timestamp and tracking cookies.
What Are Cookies? Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a Web site. Cookies are small pieces of data that are stored by a user's Web browser on the user's hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that Web site by the same user or to use the information to streamline the user's transactions on related Web pages. This makes it easier for a user to move from Web page to Web page and to complete commercial transactions over the Internet.
How Do We Use Information We Collect from Cookies? We use Web site browser software tools such as cookies and Web server logs to gather information about our Web site users' browsing activities, in order to constantly improve our Web site and better serve our customers. This information assists us to design and arrange our Web pages in the most user-friendly manner and to continually improve our Web site to better meet the needs of our customers and prospective customers.
Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our Web site as they move from one page to another. Web server logs allow us to count how many people visit our Web site and evaluate our Web site's visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you although they do permit us to send focused online banner advertisements or other such responses to you.
information was collected unless you specifically grant us permission otherwise.
We want you to be happy with all the items you ordered, and will gladly accept back any item that was purchased within 14 days of receipt. Unfortunately, we do not cover the cost of shipping the unwanted items back to us. Please mail these to:
Summit Tea - Returns
333 E. Stuart Ave. Ste. D
Redlands, CA 92374
We are happy to replace, exchange or refund - the choice is yours. We just ask that you drop a note in the returned package indicating your choice.